Wherever you match, we deliver.

We ship internationally to the countries and regions available at checkout. If a destination is not available during checkout, we are currently unable to deliver there.

Many Our Matchy products are personalized or made to order. The estimated production time is shown on the applicable product page or during checkout. Production begins after your order and customization details are received.

The estimated delivery timeframe shown at checkout begins after production is complete. Delivery dates are estimates and may be affected by carrier delays, severe weather, public holidays or other events outside our reasonable control.

When tracking is available, we send a shipping confirmation email containing your tracking information. Tracking may take several business days to update after dispatch.

Email cs@ourmatchy.com immediately with your order number and the correct address. We cannot guarantee an address change after production or dispatch has begun. Reshipping charges may apply when an incorrect address was supplied at checkout.

Check your tracking information first. If there has been no meaningful update for an extended period, email cs@ourmatchy.com with your order number and we will reasonably assist with a carrier investigation.

Confirm the order address, check the delivery area, and ask household members, neighbors, reception or building management. You should also contact the local carrier. If the package remains missing, contact us for assistance.

Yes. Products may have different production schedules or be shipped separately. If this happens, you may receive more than one package and tracking number without an additional shipping charge solely because we split the shipment.

A package may be returned or disposed of by the carrier if the address is incomplete, delivery access is unavailable, or it is not collected on time. Personalized items are not automatically refundable in these circumstances, and reshipping charges may apply.