Privacy Policy

This Privacy Policy applies when you visit our website, create an account, place an order, submit personalization content, contact customer care, subscribe to marketing or otherwise interact with Our Matchy.

HongKong TIHTM Global Limited is responsible for the personal information described in this policy. The website is hosted through Shopify, which processes certain information to provide the ecommerce platform and related services.

We may collect contact information such as your name, email address, telephone number, billing and delivery addresses; order details such as products, sizes, colors and personalization instructions; account credentials; communications with customer care; reviews, survey answers and marketing preferences.

For personalized products, we may collect photographs, artwork, names, dates and other content you choose to upload. Please do not submit information that is not needed for your order.

Payment card information is generally collected and processed directly by our payment providers. We normally receive transaction details such as payment status, method type and limited identifiers rather than complete card numbers.

When you use the website, we and our service providers may automatically collect device and usage information, including IP address, browser and device type, operating system, language, referring pages, pages viewed, interactions, approximate location derived from IP address, cookie identifiers and checkout or cart activity.

This information helps us operate and secure the website, remember preferences, understand performance, prevent fraud and—where permitted—measure or personalize marketing.

We may receive information from Shopify, payment providers, delivery carriers, fraud-prevention providers, analytics or advertising partners, and social platforms when you interact with our content or use a connected feature.

We may combine this information with information collected directly from you where permitted by law and consistent with the purposes described in this policy.

We use personal information to process payment; accept, personalize, produce, deliver and support orders; communicate about orders; manage accounts, returns and refunds; provide customer care; maintain and improve the website; remember preferences; detect fraud and security incidents; comply with legal, tax and accounting obligations; establish or defend legal claims; and send or measure marketing where permitted.

We do not use private personalization photographs in advertisements, social media or public examples without asking for separate permission.

Where laws such as the UK GDPR or EU GDPR apply, we rely on one or more legal bases: performing a contract with you, taking steps at your request before a contract, complying with legal obligations, our legitimate interests in operating and securing the store and improving customer service, and consent where required.

When we rely on legitimate interests, we consider the impact on your rights. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.

Cookies, pixels, local storage and similar technologies help the website function, keep the cart and checkout working, remember settings, understand website use, prevent fraud and support advertising.

Some technologies are necessary for the service. Where required, analytics and advertising technologies are used only after you make a choice through the cookie banner or privacy settings. You may also manage cookies through your browser, although blocking necessary cookies may prevent parts of the store from working correctly.

We may use analytics to understand visits, page performance and purchases. We may also work with advertising partners to measure campaigns or show relevant advertisements, subject to consent and opt-out rights where required.

We do not sell personal information for money. In some jurisdictions, disclosure of identifiers or online activity for cross-context behavioral advertising may be treated as a “sale”, “sharing” or targeted advertising. Where applicable, you may opt out using available privacy or cookie controls or by contacting us.

We may share personal information with Shopify and ecommerce infrastructure providers; payment processors; personalization, production and fulfillment partners; delivery carriers; website hosting, security, fraud-prevention, analytics, advertising, email and customer-support providers; professional advisers; regulators, courts or authorities where required; and parties involved in a genuine business transaction.

We provide only information reasonably needed for the relevant service. Service providers are expected to protect information and use it for agreed purposes or as independently permitted by law.

Photos, artwork, names and other customization content are used to prepare, produce, deliver and support your personalized order. They may be shared with production and fulfillment providers only where necessary for those purposes.

Please upload only content you have the right and permission to use, including permission from identifiable people shown in a photograph. We do not intentionally analyze uploaded photos to infer health, ethnicity, religion or other sensitive characteristics.

We keep personal information only for as long as reasonably necessary for the purpose collected, including providing the service, supporting an order, maintaining business and tax records, preventing fraud, resolving disputes and meeting legal obligations.

Retention depends on the type of information, our relationship with you, legal requirements and potential claims. Personalization files are kept only as long as reasonably necessary for production, delivery, support and applicable legal obligations, then deleted or anonymized. Information may remain for a limited time in secure backups before routine deletion.

We sell globally and use service providers in different countries. Your information may therefore be processed outside the country where you live, including in locations with different privacy laws.

Where required, we use recognized safeguards for international transfers, such as adequacy decisions, contractual protections or another lawful transfer mechanism. You may contact us for more information about safeguards relevant to your information.

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. We also limit access to people and providers who need the information for legitimate purposes.

No website, transmission or storage system can be guaranteed completely secure. Please use a strong, unique password and contact us if you believe your account or information has been compromised.

Depending on where you live, you may have rights to request access to personal information; correct inaccurate information; request deletion; receive a portable copy; restrict or object to processing; withdraw consent; opt out of direct marketing, targeted advertising, sale or sharing; and appeal or complain to a privacy regulator.

These rights are subject to legal conditions and exceptions. We may need to verify your identity and may ask for information needed to locate your records. Authorized agents may submit requests where permitted, subject to verification of their authority. We will not unlawfully discriminate against you for exercising a privacy right.

We send promotional email or other direct marketing only where permitted. You can unsubscribe using the link in a marketing message or by contacting us. We may still send non-promotional communications about orders, accounts, safety, policy changes or customer-support requests.

Changing marketing preferences does not necessarily stop advertising controlled through cookies or other platforms; use available cookie controls and the settings provided by those platforms where relevant.

We and our providers may use automated tools to identify suspicious payments, account activity or potential fraud, and to help personalize marketing where permitted. We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects on you.

If applicable law gives you rights concerning a significant automated decision, you may request information, human review or an opportunity to challenge it.

Our store is intended for a general audience and is not directed to children who cannot legally consent to the handling of their personal information. We do not knowingly collect personal information from a child without the involvement or consent of a parent or guardian where required.

If you believe a child has provided personal information improperly, contact us so we can review and take appropriate action.

The website may link to social media, payment services or other third-party websites. Their handling of information is governed by their own privacy notices, not this policy. We recommend reviewing those notices before providing information.

We may update this policy to reflect changes to our services, technology, providers or legal obligations. We will post the updated policy on this page and revise the “Last updated” date. If a change is material, we may provide an additional notice where appropriate or legally required.

To ask a privacy question or exercise a right, email cs@ourmatchy.com with “Privacy Request” in the subject line. Describe your request and the email address connected with your account or order. Please do not send payment card details or unnecessary identity documents.

If you are not satisfied with our response, you may have the right to complain to the privacy or data-protection authority where you live, work or believe an issue occurred.